Frequently Asked Questions

 

Common Questions

Can I edit my order?

Even after your order has been submitted, you can edit this order anytime before your order deadline date. Add items simply by shopping the store as normal. Remove any items by selecting your order details.

How is meat packaged?

Meat is packaged by the pound and frozen unless otherwise noted. It is tightly wrapped in cryovac and ready for your freezer or ready to be thawed.

How much freezer space will I need?

As a general rule of thumb, one cubic foot of freezer space will hold up to 25 pounds of meat.

Is there a delivery fee?

In order to help cover fuel and labor cost all orders incur a flat $5 handling charge. There are no fees on orders picked up at our warehouse in Ann Arbor.

Can you ship directly to me?

At this time we do not directly ship to your home unless special arrangements have been made.

When will my card be charged?

Cards will be charged after items have been weighed and packed which is typically one or two days prior to delivery.

Pickups

What is a pickup location?

Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.

How do pickup days work?

Arrive at the pickup location at your scheduled time. You will be greeted by our company's friendly delivery driver. Provide the name on your order and we will carry it to your vehicle. (Your order will be in boxes so you will not need coolers unless you are traveling more than an hour.)

How much freezer space will I need?

As a general rule of thumb, one cubic foot of freezer space will hold up to 25 pounds of meat.

How is my order packaged?

All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.

Can a friend pick-up my order?

Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup.

Can my Location Leader hold my order?

This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.

Start a location pickup in your neighborhood!

Take part in the local food movement by becoming a Pickup Location leader and get free delivery!

Products

Are the products seasonal or available year-round?

Majority of our products are available year-round with the exception of produce.

How long will products last in the freezer?

Cuts will remain fresh up to one year from process date. Once product has been thawed, they should be cooked within two to three days of refrigeration.